Refund policy

At Sizzle Nova, we are committed to delivering quality with every piece. If something isn’t right, we’ll do our best to make it right - within a clearly defined timeframe.

⏱️ Return & Exchange Window

If you receive a damaged item or an incorrect product, you must notify us within 48 hours of receiving your order.

All requests made after 48 hours will not be eligible for return, exchange, or refund—without exception.

✅ Eligible Cases for Exchange

We accept exchanges only under the following conditions:

• Product received is damaged or defective

• You contact us within 48 hours of delivery

📧 To initiate an exchange, please email: customercentre_sizzlenova@yahoo.com
Include your Order ID, photos (item), and a brief description.

📦 Exchange Conditions

To be approved, your item must be:

• Unused, unworn, and in original packaging

• Include all tags, pouches, and gift boxes

• Returned only after receiving confirmation from our team

❗ Non-Returnable & Non-Exchangeable Items

• Any request made after 48 hours

• Products that are used, worn, or damaged by the customer

• Items bought on sale, clearance, or promotion (no return, no refund, no exchange)

• Personalized or customized items

🚚 Return Process

• Email us at customercentre_sizzlenova@yahoo.com within 48 hours.

• Our team will review your request and provide return instructions.

• After inspection, we’ll process your exchange if the product meets all conditions.

💬 Need Support?

For any questions or concerns, feel free to reach out:
📧customercentre_sizzlenova@yahoo.com
(9:00 AM – 5:00 PM, Mon–Sat)